FAM TrustedThreads™ Warranty

At Family Apparel Movement, we are committed to providing our customers with peace of mind and confidence in every thread of apparel purchased from us. That's why we are thrilled to offer our TrustedThreads™ Warranty, ensuring that every purchase you make with us is fully protected and guaranteed for ultimate satisfaction.

 

KEY FEATURES OF OUR TRUSTEDTHREADS™ WARRANTY:

1. Comprehensive Coverage - we guarantee that your purchase will be free from defects in materials and workmanship.
2. Hassle-Free Returns and Exchanges - easy and straightforward return or exchange process for any warranty-covered issues. No additional cost for shipping and handling of returned or exchanged items.
3. Dedicated Customer Support - responsive customer support ready to assist with any warranty-related inquiries.

 

ITEMS COVERED UNDER OUR WARRANTY

Our TrustedThreads™ Warranty encompasses a wide range of potential issues, including but not limited to:

1. Material and Workmanship Defects - we guarantee that your purchases will be free from defects in materials and workmanship.
2. Fabric Performance - we cover any unexpected shrinkage or stretching when care instructions are followed.
3. Logo and Embroidery Quality - we guarantee that your purchases will be free from unraveling embroidery, as well as detaching logos or patches.
4. Hat Structure Defects - we cover any defects to hat structure such as detached brims, visors, or sweatbands.
5. Snaps and Closures - we guarantee that your purchases will be free from defective or broken snaps on hats, as well as from malfunctioning straps or closures.

 

ITEMS NOT COVERED UNDER OUR WARRANTY

While our warranty covers a lot, it is essential to understand that it does not cover the following:

1. Normal Wear and Tear - this includes general fabric wear, color changes, fading, pilling, and stretching from regular use.
2. Accidental Damage - this includes any tears, rips, or cuts from external sources, as well as damage caused by pets, sharp objects, or improper use.
3. Improper Care - this includes any damage from not following washing or care instructions, as well as shrinkage, color bleeding, or fabric damage due to high heat or harsh chemicals.
4. Cosmetic Damage - this includes minor imperfections that do not affect the functionality of the apparel, such as small stains or marks, as well as variations in color or texture due to the natural characteristics of the fabric.
5. Misuse or Neglect - this includes damage from excessive strain or misuse of the garment, as well as neglecting to address minor issues that escalate into larger problems.

 

HOW TO MAKE A WARRANTY CLAIM

If you believe you are experiencing an issue covered by our TrustedThreads™ Warranty, please follow these steps:

1. Contact Us - reach out to our customer support team here or at info@shopthefam.com with your order details and a detailed description of the issue.
2. Await Our Evaluation - our team will assess your claim and may request additional information or photographs to better understand the problem.
3. Receive Resolution - if the issue you are experiencing is confirmed to be covered by our warranty, we will repair or replace the item, depending on the extent of the damage and the availability of the product. We will also cover all shipping costs associated with warranty claims.

 

At Family Apparel Movement, we stand behind the quality of our products. With our TrustedThreads™ Warranty, you can shop with confidence and enjoy our apparel with a peace of mind.

For any warranty-related inquiries or to make a claim, please contact us here or at info@shopthefam.com

Note: This warranty policy is effective as of July 1, 2024 and may be subject to updates or changes. Please refer this page or contact our customer support for the most current information.